Last Updated: March 15, 2026
At Sultan Sourdough (SULTAN GIDA SAN VE TİC LTD ŞTİ), we place great importance on the privacy and protection of our visitors’ and customers’ personal data.
This policy explains how your personal data is collected, processed, and protected in accordance with KVKK (Personal Data Protection Law of Turkey) and GDPR (General Data Protection Regulation) standards.
1. Data Controller Information
Your personal data is processed by the company listed below:
Company Name: SULTAN GIDA SAN VE TİC LTD ŞTİ
Address: Galataport, Beyoğlu / Istanbul, Turkey
Phone: +90 542 699 21 11
Email: info@sultansourdough.com
Website: www.sultansourdough.com
2. Collected Personal Data and Purposes
a) Comments and Interaction
When you leave a comment on our website, information in the comment form, your IP address, and browser data may be recorded for spam detection purposes.
b) Contact Forms and Newsletter Subscription
Information shared through contact forms or newsletter subscriptions (name, email, and message content) is used solely to respond to you and provide information.
This information is not shared or sold to third parties for commercial purposes.
c) Order and Billing Information
When you make a purchase on our website, your name, delivery address, contact details, and tax information (if required) are recorded for order completion, product delivery, and legal compliance purposes.
3. Cookie Policy
Our website uses cookies to enhance the user experience.
Comment Cookies: You can choose to save your name and email when leaving a comment. These cookies are stored for 1 year.
Session Cookies: When visiting the login page, a temporary cookie is created to detect whether your browser accepts cookies. This cookie is deleted when the browser is closed.
Login Cookies: If the “Remember Me” option is selected, your session information is stored for 2 weeks.
4. Sharing of Personal Data
Your personal data is never sold to third parties for commercial purposes.
Data may only be shared in the following situations:
When required by law or official authorities
With logistics companies for product delivery
With banks and payment service providers for payment processing
These shares are limited strictly to the necessary data.
5. Data Retention Period
Comments and metadata may be stored indefinitely.
Order and invoice records are generally kept for 10 years in accordance with legal requirements.
6. Your Rights as a Data Subject
Under KVKK and GDPR, you have the following rights:
Access the personal data processed about you
Request correction of incomplete or inaccurate data
Request deletion of data (“Right to be Forgotten”)
Object to the processing of your data
To exercise your rights, you can submit a written request to info@sultansourdough.com.
Requests will be resolved within 30 days at the latest.
7. Data Security
Sultan Sourdough uses SSL certificates and up-to-date security software to ensure data security.
For security and copyright reasons, users are not allowed to upload media to the comments section.